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TheSill_thumbnail_eoy2022 - Naomi Ito.png

The Sill - User Research Findings

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This summary is a culmination of 10 weeks of user research on the Sill’s current and prospective customers and their experiences using both digital and physical service touchpoints.

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This summary is a culmination of 10 weeks of user research on the Sill’s current and prospective customers and their experiences using both digital and physical service touchpoints.

This summary is a culmination of 10 weeks of user research on the Sill’s current and prospective customers and their experiences using both digital and physical service touchpoints.

The Sill - User Research Findings

A summary presentation of user research findings on a plant shopping service.

 

This summary is a culmination of 10 weeks of user research on the Sill’s current and prospective customers and their experiences using both digital and physical service touchpoints.

 

The Space Between : The COVID-19 pandemic has shifted the ways in which we work, moving towards a world that is hybrid. This project, as well as the class it was completed for, both took place in a virtual setting. This project pushes the boundaries of design by showcasing a project that was successfully done in a fully remote setting. Lessons learned from conducting design research, analysis and synthesis remotely can be applied to future design projects that take place virtually.

Designers : Naomi Ito, Diana Nguyen, Keval Parekh, Ran Konaka

Course : Principles and Methods of User Research

Instructors : Mark Micheli